Reservation Agent

AccorHotels

Phnom Penh, Cambodia
On-site
Hotel reservations processing
Opera system operation knowledge
Telephone etiquette and communication
The role involves maintaining a complete reservations filing system and promoting room sales through phone contacts

Job Summary

  • The role involves maintaining a complete reservations filing system and promoting room sales through phone contacts.
  • Candidates must possess knowledge of the Front Office Opera System to ensure accurate reservation processing and computer discipline.
  • The position requires ensuring friendly behavior, adhering to hotel policies, and assisting with advance blocking of rooms for special requests.

Matching Summary

The role involves maintaining a complete reservations filing system and promoting room sales through phone contacts.

Skills & Requirements

Must-have

  • Hotel reservations processing
  • Opera System operation knowledge
  • Telephone etiquette and communication
  • Accurate data entry and filing
  • Guest request handling

Nice-to-have

  • Luxury or international brand experience
  • Sales and revenue maximization skills
  • Diploma in Hospitality Management
  • Team collaboration and liaison
  • Problem-solving for guest complaints

Key Requirements

  • Minimum 1–2 years experience in hotel reservations
  • Diploma or degree in Hospitality Management preferred
  • Experience in luxury or international hotel brands advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter