Step off the tools and into a professional office/test-lab environment using your trade experience to solve complex technical issues without the physical demands
Job Summary
Step off the tools and into a professional office/test-lab environment using your trade experience to solve complex technical issues without the physical demands.
Play a key role in product quality, testing, and continuous improvement, supporting the Customer Care team, branches, and customers with industry-leading technical expertise.
Influence the performance of exclusive product ranges and help shape new products coming to market as part of a growing, supportive team with genuine development pathways.
Matching Summary
Step off the tools and into a professional office/test-lab environment using your trade experience to solve complex technical issues without the physical demands.
Skills & Requirements
Must-have
Hot water system knowledge
HVAC system knowledge
Investigative technical support
Customer support environment
Product failure assessment
Nice-to-have
Problem-solving enjoyment
Product improvement focus
Broader business context
Customer-first mindset
Collaborative team contribution
Key Requirements
Plumbing licence with Gas fitting license
ARC RHL – Restricted Split System Installation & Decommissioning
Type A Gas Appliance Servicing Licence
Disconnect/Reconnect Electrical Licence (D/R)
Hot water servicing experience
Air-conditioning/split system installation and servicing