It Manager

Barry Wehmiller Design Group

Fully remote
Lead india service desk team
50% hands-on technical work
Bachelor's degree in it or cs
The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States

Job Summary

  • The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States.
  • This is a working manager position requiring approximately 50% of time on hands-on technical resolution and 50% on people management.
  • The company is a diversified global supplier committed to using business power to build a better world through manufacturing technology.

Matching Summary

The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States.

Skills & Requirements

Must-have

  • Lead India Service Desk team
  • 50% hands-on technical work
  • Bachelor's degree in IT or CS
  • 15+ years overall experience
  • 5+ years leading IT support teams

Nice-to-have

  • CompTIA A+ certification preferred
  • Microsoft MCP certification preferred
  • Strong customer service focus
  • Root cause analysis skills
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in Information Technology or Computer Science
  • 15+ years total experience including 5+ years in leadership
  • CompTIA A+ or Microsoft MCP certifications (preferred)
  • On-site presence required five days per week

Work Rights

Not specified

Tailored Resume

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