Service Delivery Lead – Creative Services

Roche

Base: starts from 3,500 eur grosspmnthly; bonus: a...
Hybrid
3+ years service delivery management experience
Global multi-regional delivery model oversight
Operational governance and sop implementation
The role is accountable for ensuring effective, scalable, and high-quality operational service delivery within the global Roche content and digital services Lab

Job Summary

  • The role is accountable for ensuring effective, scalable, and high-quality operational service delivery within the global Roche content and digital services Lab.
  • Roche offers excellent benefits including a hybrid work model, annual bonuses, and comprehensive health insurance with full salary during the first 9 days of sick leave.
  • Candidates must operate effectively in structured governance environments while balancing operational oversight with stakeholder alignment to drive service quality.

Matching Summary

The role is accountable for ensuring effective, scalable, and high-quality operational service delivery within the global Roche content and digital services Lab.

Salary

Base: Starts from 3500 EUR gross/monthly; Bonus: Annual bonus included; Benefits: Monthly transportation allowance, home office setup, health insurance, and service awards

Skills & Requirements

Must-have

  • 3+ years service delivery management experience
  • Global multi-regional delivery model oversight
  • Operational governance and SOP implementation
  • KPI, SLA, and performance framework management
  • Vendor and internal team collaboration

Nice-to-have

  • Pharma environment experience
  • GenAI technology integration knowledge
  • ITIL, PMP, or Agile/Scrum certifications
  • Life sciences or quantitative analysis background
  • Culture of continuous improvement mindset

Key Requirements

  • University degree in life sciences, communication, or problem-solving
  • 3+ years relevant experience in service delivery or operations
  • Experience with offshore/onshore global teams
  • Proven track record in highly regulated healthcare environments

Work Rights

Not specified

Tailored Resume

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