Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
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5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
** Workday is seeking a Technical Support Engineer for its Adaptive Planning suite in Warsaw, Poland. The ideal candidate should have extensive experience in technical support, particularly in enterprise cloud applications, and possess strong analytical skills. **

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and proven experience supporting enterprise-grade web applications.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Engineer for its Adaptive Planning suite in Warsaw, Poland. The ideal candidate should have extensive experience in technical support, particularly in enterprise cloud applications, and possess strong analytical skills. **

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills
  • ELK log aggregation tool usage

Nice-to-have

  • Finance or financial planning software background
  • JavaScript programming knowledge
  • Empathetic customer service approach
  • Collaborative team player mindset
  • Proactive problem-solving attitude

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Working knowledge of Java .NET C# or similar languages

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter