Customer Service & Operations Support Assistant

Sime Darby Services Pte Ltd

Singapore
Not specified
Manage servicing and breakdown hotlines
Coordinate vehicle changeovers
Schedule workshop appointments
Sime Darby Services Pte Ltd is seeking a Customer Service & Operations Support Assistant to ensure smooth operational processes and enhance customer experiences. The ideal candidate should have at least two years of relevant operations experience, a Class 3 Driving Licence, and proficiency in MS Office applications

Job Summary

  • The role serves as the key point of contact ensuring smooth operations and a positive customer journey through timely support and coordination.
  • Candidates will manage servicing hotlines, coordinate vehicle changeovers, and schedule workshop appointments while validating completed repairs against standards.
  • Employees join a trusted brand with a regional footprint, offering structured training, career progression, and employee benefits.

Matching Summary

Match Score: 80

Sime Darby Services Pte Ltd is seeking a Customer Service & Operations Support Assistant to ensure smooth operational processes and enhance customer experiences. The ideal candidate should have at least two years of relevant operations experience, a Class 3 Driving Licence, and proficiency in MS Office applications.

Skills & Requirements

Must-have

  • Manage servicing and breakdown hotlines
  • Coordinate vehicle changeovers
  • Schedule workshop appointments
  • Generate job chits in Salesforce

Nice-to-have

  • Strong planning and organizational skills
  • Strong negotiation skill
  • Proactive communication with customers
  • Support continuous improvement efforts

Key Requirements

  • Minimum O Level or equivalent
  • Minimum 2 years of operations experience
  • Possess a Class 3 Driving Licence
  • Proficient in MS Office applications

Work Rights

Not specified

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