As a Change Management Consultant, you will be the catalyst ensuring that technological innovation translates into real business value through user adoption
Job Summary
As a Change Management Consultant, you will be the catalyst ensuring that technological innovation translates into real business value through user adoption.
We are looking for a professional to join the Experience Services team: a specialized group within the CSG (Customer Success Group) structure that strategically focuses on ensuring the best experiences and sustainable adoption of the Salesforce platform for our customers.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Matching Summary
As a Change Management Consultant, you will be the catalyst ensuring that technological innovation translates into real business value through user adoption.
Skills & Requirements
Must-have
Human Centered Change Management
Digital transformation projects
User adoption strategies
Stakeholder management plans
Advanced/Fluent English
Leading workshops and meetings
Nice-to-have
Continuous Growth Mindset
Courageous Communication
Empathetic Listening
Investigative Curiosity
Team Spirit
Resilience in low maturity environments
Key Requirements
Minimum of 3-5 years working directly on OCM projects
Hands-on experience with Agile and Waterfall
Hands-on experience with Prosci, Kotter, or McKinsey
Knowledge of instructional design and enablement strategies
Experience monitoring adoption KPIs and business value metrics