Principal Product Support Engineer

Penguin Solutions

Bangalore, India
On-site
Tier 3 and tier 4 product support
Analyze crash dumps and log files
Reproduce complex technical issues
Provide Tier 3 and Tier 4 product support to both Technical Support Specialists and end users of our software products

Job Summary

  • Provide Tier 3 and Tier 4 product support to both Technical Support Specialists and end users of our software products.
  • Analyze crash dumps, log files, and system behavior in collaboration with Tier 1, Tier 2, and engineering teams.
  • Develop and update knowledge base articles, troubleshooting guides, and technical documentation.

Matching Summary

Provide Tier 3 and Tier 4 product support to both Technical Support Specialists and end users of our software products.

Skills & Requirements

Must-have

  • Tier 3 and Tier 4 product support
  • Analyze crash dumps and log files
  • Reproduce complex technical issues
  • Debugging in C/C++, Rust, Ruby, Perl
  • Linux/Unix operating systems fundamentals
  • Hardware installation and troubleshooting

Nice-to-have

  • Customer-focused mindset
  • Collaborate with internal teams
  • Mentoring support specialists
  • Exceptional customer experiences

Key Requirements

  • 9-12 years of experience
  • 2+ years technical support experience
  • Bachelor's degree or equivalent experience
  • Linux operating systems or virtualization platforms experience

Work Rights

Not specified

Tailored Resume

Cover Letter