Base: not specified; bonus/equity: not specified; ...
Technical product solutions for cybersecurity
On-premise and cloud networking knowledge
Customer-facing technical management
The Senior Customer Success Engineer is a critical customer-facing technical role focused on supporting adoption and value delivery of the Darktrace platform within customer environments
Job Summary
The Senior Customer Success Engineer is a critical customer-facing technical role focused on supporting adoption and value delivery of the Darktrace platform within customer environments.
This role requires thorough cybersecurity knowledge, excellent communication skills, and collaboration with internal teams to ensure customer needs are met and account growth is sustained.
Benefits include 23 days’ holiday plus public holidays, private medical insurance covering family, life insurance, pension scheme, enhanced family leave, and employee assistance programs.
Matching Summary
The Senior Customer Success Engineer is a critical customer-facing technical role focused on supporting adoption and value delivery of the Darktrace platform within customer environments.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: 23 days holiday plus public holidays, private medical insurance, life insurance, pension scheme, enhanced family leave
Skills & Requirements
Must-have
Technical product solutions for cybersecurity
On-premise and cloud networking knowledge
Customer-facing technical management
Deployment discovery and architecture design
Collaboration with cross-functional teams
Nice-to-have
Consultative guidance on cybersecurity priorities
Mentorship within customer success team
Fluency in additional European language
Strong presentation and communication skills
Experience with Email Security and Incident Response
Key Requirements
5+ years relevant experience
Strong knowledge of AWS, Azure, GCP
Relevant Darktrace and external cybersecurity certifications
Experience in Customer Success Engineering or Technical Account Management