The Guest Service Ambassador is responsible for providing exceptional experience to all guests, involving ticket fulfillment, retail operations and assisting with photo services
Job Summary
The Guest Service Ambassador is responsible for providing exceptional experience to all guests, involving ticket fulfillment, retail operations and assisting with photo services.
Essential duties include greeting guests, handling ticket sales, operating POS systems, assisting customers in the retail shop, and capturing high-quality photo prints.
The role requires excellent communication and interpersonal skills, a strong sales-oriented mindset, and the ability to work flexible hours including weekends and holidays.
Matching Summary
The Guest Service Ambassador is responsible for providing exceptional experience to all guests, involving ticket fulfillment, retail operations and assisting with photo services.
Skills & Requirements
Must-have
Exceptional guest experience
Point-of-sale (POS) systems
Cash handling
Customer complaint resolution
Engaging with guests
Nice-to-have
Passion for Boston
Entrepreneurial spirit
Energetic and outgoing personality
Multi-lingual capabilities
Key Requirements
High school diploma or equivalent
2-4 years' experience in customer service, hospitality, travel, tourism, or attractions preferred