Patient Access Associate - Doral

University of Miami

Doral, FL, United States
Fully remote
Greeting and assisting visitors
Patient identification and emr verification
Navigating self-serve kiosks
The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately

Job Summary

  • The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.
  • Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

Skills & Requirements

Must-have

  • greeting and assisting visitors
  • patient identification and EMR verification
  • navigating self-serve kiosks
  • queueing patients for check-in/out
  • identifying and communicating late arrivals
  • patient wristband application
  • communicating delays to patients

Nice-to-have

  • professional and welcoming demeanor
  • interacting with patients of all ages
  • working effectively with healthcare team
  • adapting to different situations and personalities
  • strong telephone contact handling skills

Key Requirements

  • High School Diploma required
  • Customer Service Experience preferred
  • Knowledge of health care regulatory guidelines
  • Ability to navigate multiple systems
  • Ability to prioritize and manage time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter