Experience Performance Manager

Australia Post

Melbourne, Victoria, Australia
On-site
Experience in data and performance analysis
Building dashboards using tableau or power bi
Strong stakeholder communication skills
This role acts as the analytical lead to ensure customer feedback drives tangible improvements in business performance

Job Summary

  • This role acts as the analytical lead to ensure customer feedback drives tangible improvements in business performance.
  • You will build and manage dashboards that provide leaders with a clear view of customer pain points and performance trends.
  • The position offers broad exposure across Freight Experience, product, pricing, sales, marketing, and operations teams.

Matching Summary

This role acts as the analytical lead to ensure customer feedback drives tangible improvements in business performance.

Skills & Requirements

Must-have

  • Experience in data and performance analysis
  • Building dashboards using Tableau or Power BI
  • Strong stakeholder communication skills
  • Experience with cloud-based data queries

Nice-to-have

  • Commercially minded and curious mindset
  • Ability to simplify complex information
  • Outcome-focused approach to CX improvement
  • Cross-functional collaboration experience

Key Requirements

  • Strong experience in business intelligence or similar field
  • Proven ability to present insights to senior leaders

Work Rights

Not specified

Tailored Resume

Cover Letter