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MongoDB is seeking a Senior Customer Success Manager for the public sector in Washington, D.C., who will serve as a key liaison for government clients, driving customer outcomes and advocating for their needs. The ideal candidate should have significant experience in customer-centric roles, particularly in the public sector, and possess a strong technical aptitude.
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Job Summary
MongoDB empowers innovators to transform industries by enabling organizations to build, scale, and run modern applications across multi-cloud environments.
The role requires acting as a strategic advisor to public sector customers, guiding their technology strategy and optimizing their use of MongoDB Atlas.
Employees benefit from a supportive culture including generous parental leave, fertility assistance, and opportunities for professional growth through enablement sessions.
Matching Summary
Match Score: 75
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MongoDB is seeking a Senior Customer Success Manager for the public sector in Washington, D.C., who will serve as a key liaison for government clients, driving customer outcomes and advocating for their needs. The ideal candidate should have significant experience in customer-centric roles, particularly in the public sector, and possess a strong technical aptitude.
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Salary
Base: $87,000 — $172,000 USD; Bonus/Equity: Equity and employee stock purchase program available; Benefits: Flexible PTO, 401(k), parental leave, health insurance
Skills & Requirements
Must-have
7+ years Customer Success experience
Public Sector government customer support
Database cloud infrastructure technology aptitude
Strategic account planning and execution
Executive business review leadership
Nice-to-have
Entrepreneurial mindset for process building
High autonomy in decision making
Collaborative team player attitude
Prior exposure to MongoDB Atlas platform
Strong technical curiosity and learning ability
Key Requirements
7+ years in Customer Success or Account Management
Required Public Sector experience in customer facing capacity