Digital Customer Engagement Principal

AIA Australia

5 years digital product management experience
Experience launching web or mobile customer portals
Deep understanding of agile methodologies
This leadership role is accountable for the strategic direction and continuous evolution of the AIA+ customer self-service portal

Job Summary

  • This leadership role is accountable for the strategic direction and continuous evolution of the AIA+ customer self-service portal.
  • The incumbent will champion digital transformation initiatives that enhance customer experience and deliver measurable business impact.
  • The role requires overseeing the AIA Vitality Philippines platform and app while ensuring alignment with enterprise goals.

Matching Summary

This leadership role is accountable for the strategic direction and continuous evolution of the AIA+ customer self-service portal.

Skills & Requirements

Must-have

  • 5 years digital product management experience
  • Experience launching web or mobile customer portals
  • Deep understanding of Agile methodologies
  • Strong stakeholder management and negotiation skills
  • Ability to lead change management initiatives

Nice-to-have

  • Basic knowledge in Adobe Photoshop or Illustrator
  • Familiarity with Adobe Experience Manager CMS
  • Experience in insurance, banking, or fintech sectors
  • Strong verbal and written communication skills
  • Self-motivated with ability to work under minimal supervision

Key Requirements

  • Bachelor's Degree in Communications, Business, Marketing, UX Design, or IT-related program
  • At least 5 years' experience in digital product management
  • Proven track record in scaling customer-facing applications

Work Rights

Not specified

Tailored Resume

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