Customer Experience Officer

Melbourne Airport

Melbourne Airport, VIC, AU
On-site
Respond to customer inquiries via phone, email, and in person
Process refund applications and various permits
Investigate and respond to bpms (crm) inquiries
Join our Customer Experience team at Melbourne Airport and be at the forefront of delivering exceptional service to our customers and employees

Job Summary

  • Join our Customer Experience team at Melbourne Airport and be at the forefront of delivering exceptional service to our customers and employees.
  • The role's duties and accountabilities include, but are not limited to: Respond to customer inquiries in person, over the phone, and via email.
  • Benefits include free access to airport car parking, a state-of-the-art Fitness Club & Wellness Hub, and additional days of leave.

Matching Summary

Join our Customer Experience team at Melbourne Airport and be at the forefront of delivering exceptional service to our customers and employees.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone, email, and in person
  • Process refund applications and various permits
  • Investigate and respond to BPMS (CRM) inquiries
  • Use headset for phone calls
  • Explain terms and conditions clearly

Nice-to-have

  • Friendly, high-performance culture
  • Focus on people and their development
  • Embracing diversity and inclusion

Key Requirements

  • Good problem-solving skills
  • Good literacy and numeracy skills
  • Demonstrate adaptability
  • Excellent verbal communication skills
  • Customer Service focus

Work Rights

Not specified

Tailored Resume

Cover Letter