Acequia Animal Hospital is seeking a Customer Service Representative to provide exceptional client experiences through managing appointments, handling communications, and supporting the medical team. The ideal candidate should possess strong communication skills and prior customer service experience, particularly in veterinary or healthcare settings
Job Summary
The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using practice management systems.
The company offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits for full-time employees.
Matching Summary
Match Score: 85
Acequia Animal Hospital is seeking a Customer Service Representative to provide exceptional client experiences through managing appointments, handling communications, and supporting the medical team. The ideal candidate should possess strong communication skills and prior customer service experience, particularly in veterinary or healthcare settings.
Salary
Competitive pay; Performance bonuses available; Not specified
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and payments
Demonstrate empathy with emotional clients
Nice-to-have
Prior customer service experience in healthcare
Experience with veterinary practice software
Strong organizational skills in fast-paced environment
Ability to lift up to 40 pounds
Knowledge of pet product sales initiatives
Key Requirements
High school diploma or equivalent work experience
Excellent communication skills required
Basic proficiency with scheduling software and online platforms