The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service
Job Summary
The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service.
As a Customer Solutions Senior Associate, your main job is to help customers by giving them great support with energy products and tools, working closely with product management and commercial teams to meet evolving client needs.
The role offers great chances to learn and grow as an expert in energy and sustainability while working with diverse teams and top industry leaders.
Matching Summary
The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service.
Skills & Requirements
Must-have
Client support for energy products
Technical troubleshooting and problem-solving
Experience with Salesforce Service Cloud
Knowledge of energy transition data
Strong communication skills
Ability to manage multiple client relationships
Flexible to work weekends or public holidays
Nice-to-have
Team collaboration across functions
Customer-focused mindset with empathy
Adaptability to new technologies
Experience in global multicultural environment
Tech savvy around AI concepts
Organizational and project management skills
Key Requirements
Bachelor’s degree in Business, Finance, or Economics
1 to 3 years industry experience
Experience in client support or technical support roles