The role focuses on leading the development of digital adoption strategies to enhance customer experience and product utilization within a global cybersecurity leader
Job Summary
The role focuses on leading the development of digital adoption strategies to enhance customer experience and product utilization within a global cybersecurity leader.
Candidates will build best-in-class email marketing programs that drive onboarding and adoption while leveraging AI tools for personalization and automation.
The company offers market-leading compensation, comprehensive wellness programs, and a culture that values flexibility, autonomy, and innovation.
Matching Summary
The role focuses on leading the development of digital adoption strategies to enhance customer experience and product utilization within a global cybersecurity leader.
Salary
Base: $115,000 - $160,000 CAD per year; Variable/Equity: Variable/incentive compensation + equity; Benefits: Comprehensive physical and mental wellness programs, paid parental leave, professional development
Skills & Requirements
Must-have
5+ years Customer Success experience
Email journey optimization expertise
Marketing automation platform proficiency
Strong technical writing skills
AI tool usage for content creation
Nice-to-have
Familiarity with cybersecurity concepts
Prompt engineering knowledge
Bias for action mindset
Growth mindset orientation
Key Requirements
5+ years in SaaS Customer Success or Digital CS Programs