Customer Logistics Specialist

KiwiRail Ltd

Christchurch, New Zealand
On-site
Manage freight bookings
Coordinate road and rail movements
Respond to customer enquiries
As a Customer Logistics Specialist, you will ensure freight is booked, managed, and delivered on time and to specification

Job Summary

  • As a Customer Logistics Specialist, you will ensure freight is booked, managed, and delivered on time and to specification.
  • This is a front-line, customer-focused role operating on a 24/7 rotating roster, including nights and weekends.
  • At KiwiRail, we offer a supportive environment where you can grow and develop your career.

Matching Summary

As a Customer Logistics Specialist, you will ensure freight is booked, managed, and delivered on time and to specification.

Skills & Requirements

Must-have

  • Manage freight bookings
  • Coordinate road and rail movements
  • Respond to customer enquiries
  • Monitor delays and implement recovery plans
  • Maintain accurate reporting and data analysis
  • Lead safe work practices

Nice-to-have

  • Thrives under pressure
  • Highly customer-focused
  • Strong communication skills
  • Team-focused approach
  • Strong commitment to safety

Key Requirements

  • At least 2 years' experience
  • Customer focused or contact centre environment
  • Freight or logistics experience ideal
  • Calm, organised, solution focused under pressure
  • Clear written and verbal communication
  • Strong attention to detail
  • Intermediate Microsoft Office skills
  • Navigate and manage multiple systems
  • Manage competing priorities
  • Team-focused approach
  • Commitment to safety

Work Rights

Not specified

Tailored Resume

Cover Letter