Workforce Management Specialist

23

Forecasting volume and creating optimized schedules
Managing peaks and uplifting capacity via overtime
Assigning employees based on preferences and business rules
The role involves sustaining common workforce management tasks including reporting, trend identification, and capacity planning

Job Summary

  • The role involves sustaining common workforce management tasks including reporting, trend identification, and capacity planning.
  • Candidates must forecast volume to create optimized employee schedules and manage seat allocation effectively.
  • The position requires taking ownership of risk management and ensuring accurate reporting of daily, weekly, and monthly SLAs.

Matching Summary

The role involves sustaining common workforce management tasks including reporting, trend identification, and capacity planning.

Skills & Requirements

Must-have

  • Forecasting volume and creating optimized schedules
  • Managing peaks and uplifting capacity via overtime
  • Assigning employees based on preferences and business rules
  • Analyzing workflow to ensure operational benchmarks are met
  • Understanding financial industry regulatory requirements

Nice-to-have

  • Ability to thrive in complexity and uncertainty
  • Highly collaborative and results-driven approach
  • Experience defining escalation procedures for new business lines
  • Strong communication skills for diverse audiences
  • Proven track record in risk management

Key Requirements

  • Good understanding of financial industry regulatory requirements
  • Experience with WFM tools and capabilities
  • Ability to define escalation procedures for new business lines

Work Rights

Not specified

Tailored Resume

Cover Letter