Collision Csr

Gerber Collision & Glass

Eastern Blvd, US
Base: $14 - $20 / hour; bonus/equity: eligible for...
Exceptional customer experience
Manage customer relationships
Administrative support
The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, retrieving insurance assignments, obtaining repair authorization, preparing repair order work packets, and recording all communication with customers or insurance partners.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, medical insurance effective Day 1, 401(k) with company match, and continuing education opportunities.

Matching Summary

The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Salary

Base: $14 - $20 / Hour; Bonus/Equity: Eligible for Bonus opportunities; Benefits: Medical, Dental, Vision, 401(k) with match, PTO, Paid Parental Leave, Short-Term Disability & Life Insurance

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Administrative support
  • Schedule appointments
  • Repair authorization documentation
  • CCC One system
  • ARMS system management

Nice-to-have

  • WOW Every Customer goal
  • Be the Best goal
  • Team member growth opportunities
  • Inclusive and diverse workplace

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter