Front Office Agent 100 % (m/w/d)

Mercure Zürich City

Zürich, Switzerland
Not specified; free meals provided; financial supp...
On-site
Guest check-in and check-out processing
Reservation management and handling
Payment processing with pms systems
Mercure Zürich City is seeking a Front Office Agent to provide excellent customer service and ensure a welcoming atmosphere for guests. The ideal candidate should have a background in hospitality or business, strong language skills, and a passion for teamwork

Job Summary

  • The role involves welcoming guests warmly, managing reservations, and ensuring a pleasant atmosphere from arrival to departure.
  • Employees are responsible for handling payments, creating invoices, and actively identifying sales opportunities to enhance revenue.
  • The company offers significant benefits including free meals three times a day, uniform cleaning, and financial support for commuting.

Matching Summary

Match Score: 85

Mercure Zürich City is seeking a Front Office Agent to provide excellent customer service and ensure a welcoming atmosphere for guests. The ideal candidate should have a background in hospitality or business, strong language skills, and a passion for teamwork.

Salary

Not specified; Free meals provided; Financial support for commuting included

Skills & Requirements

Must-have

  • Guest check-in and check-out processing
  • Reservation management and handling
  • Payment processing with PMS systems
  • Complaint resolution and problem solving
  • Up-selling and cross-selling techniques

Nice-to-have

  • Positive interpersonal communication skills
  • Team collaboration and harmony
  • Creative approach to guest experiences
  • Additional language proficiency beyond English and German

Key Requirements

  • Completed vocational training in commerce or hospitality (KV or HoKo EFZ)
  • Very good German and English language skills
  • Reliability, motivation, and strong team spirit

Work Rights

Not specified

Tailored Resume

Cover Letter