Associate Director APAC - Business Process Governance & Adoption - Global CRM Transformation

JOHNSON & JOHNSON INTERNATIONAL (SINGAPORE) PTE. LTD.

Singapore
Hybrid
8+ years experience in pharmaceutical industry
Crm platform design and governance expertise
Cross-country matrix organization leadership
Johnson & Johnson is seeking an Associate Director for Business Process Governance & Adoption to enhance their CRM strategy in the Asia Pacific region. The ideal candidate will have extensive experience in CRM and business process design, focusing on improving user engagement and operational efficiency

Job Summary

  • This role plays a critical part in strengthening commercial and medical capabilities by shaping clear business processes and driving CRM adoption across the Asia Pacific region.
  • Candidates will be responsible for designing end-to-end business processes for sales, medical, and event activities while establishing clear governance standards and decision rights.
  • The position requires leading cross-country discussions to balance global consistency with local market needs while acting as the primary link between business teams and technology partners.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking an Associate Director for Business Process Governance & Adoption to enhance their CRM strategy in the Asia Pacific region. The ideal candidate will have extensive experience in CRM and business process design, focusing on improving user engagement and operational efficiency.

Skills & Requirements

Must-have

  • 8+ years experience in pharmaceutical industry
  • CRM platform design and governance expertise
  • Cross-country matrix organization leadership
  • Business process mapping and user journey design
  • Change management and adoption strategy execution

Nice-to-have

  • Experience supporting Japan market operations
  • Strong analytical and problem-solving skills
  • User-centric perspective on system workflows
  • Ability to influence senior partners effectively

Key Requirements

  • Minimum 8 years of relevant experience
  • Significant experience in CRM or digital transformations
  • Experience working across multiple countries in a matrixed org
  • Proficient English communication skills

Work Rights

Not specified

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