Base: $95,000 to $125,000; bonus: corporate discre...
Hybrid (3 days in-office minimum: tuesday, wednesday, thursday)
5+ years in technical operations or customer success
Manage complex project timelines and field service logistics
Experience managing service contracts and warranty models
Nanometrics Inc. is seeking a Manager of Customer Success to lead the post-sales customer lifecycle and ensure the successful execution of services, installations, and customer training. The ideal candidate will possess a strong background in technical operations and customer success management, particularly in a hardware or software environment, and will be responsible for driving customer satisfaction and revenue recovery
Job Summary
This role oversees the seamless execution of post-sales services including installations, training, and maintenance contract management.
The position drives revenue protection by accurately quoting out-of-scope parts and labor while ensuring high renewal rates.
Nanometrics offers a flexible hybrid work model with day-one health benefits and an RRSP matching program.
Matching Summary
Match Score: 85
Nanometrics Inc. is seeking a Manager of Customer Success to lead the post-sales customer lifecycle and ensure the successful execution of services, installations, and customer training. The ideal candidate will possess a strong background in technical operations and customer success management, particularly in a hardware or software environment, and will be responsible for driving customer satisfaction and revenue recovery.
Salary
Base: $95,000 to $125,000; Bonus: Corporate discretionary bonus; Benefits: Company-paid Health & Dental, RRSP match, Wellness Account
Skills & Requirements
Must-have
5+ years in Technical Operations or Customer Success
Manage complex project timelines and field service logistics
Experience managing service contracts and warranty models
Proficiency in CRM/Ticketing systems like SAP or Zendesk
Nice-to-have
Experience in Seismology or Geophysics
Strong communication bridging technical teams and stakeholders
Culture of innovation and collaboration
Proven track record in hardware/software environments
Key Requirements
Bachelor's Degree in Engineering, Science or related field
5+ years experience in Technical Operations or Post-Sales Management