Base: 27,000 – 37,000 sek pm; bonus/equity: not sp...
On-site
First-line support in swedish and english
Troubleshoot technical problems
Document incidents and solutions
As an IT Service Desk Specialist, you are the first point of contact for users needing technical assistance via chat, service portal, phone, and email
Job Summary
As an IT Service Desk Specialist, you are the first point of contact for users needing technical assistance via chat, service portal, phone, and email.
You will provide first-line support in Swedish and English, troubleshoot and resolve technical issues in a structured and efficient manner, and guide users or escalate issues as needed.
At Outokumpu, you become part of an international organization where development, collaboration, and continuous improvement are a natural part of everyday life.
Matching Summary
As an IT Service Desk Specialist, you are the first point of contact for users needing technical assistance via chat, service portal, phone, and email.
Salary
Base: 27000 – 37000 SEK per month; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
First-line support in Swedish and English
Troubleshoot technical problems
Document incidents and solutions
Collaborate with IT teams
Nice-to-have
Strong technical interest
Analytical and solution-oriented
Enjoy helping others
Calm and professional demeanor
Driven to learn and develop
Key Requirements
Experience from Service Desk, IT support, or relevant IT education
Experience with ServiceNow or similar ticketing systems