Not specified (likely hybrid or fully remote based on industry trends).
5+ years technical writing experience
Developer-facing documentation expertise
Api and sdk reference creation
Fiserv, a global leader in Fintech and payments, is seeking a Senior Product Documentation Specialist to enhance their documentation for merchant services and payment acceptance products. The ideal candidate should possess extensive technical writing experience, strong collaboration skills, and a focus on improving documentation quality through innovative strategies
Job Summary
This role involves leading the documentation program for merchant services and payment acceptance products to enable developers and merchants.
The successful candidate will partner with Product and Engineering to validate technical accuracy and influence product readiness early in the lifecycle.
You will champion continuous improvement by using feedback loops and data signals to prioritize documentation outcomes and reduce support friction.
Matching Summary
Match Score: 85
Fiserv, a global leader in Fintech and payments, is seeking a Senior Product Documentation Specialist to enhance their documentation for merchant services and payment acceptance products. The ideal candidate should possess extensive technical writing experience, strong collaboration skills, and a focus on improving documentation quality through innovative strategies.
Skills & Requirements
Must-have
5+ years technical writing experience
Developer-facing documentation expertise
API and SDK reference creation
Strong understanding of authentication systems
Experience with Postman collections
Nice-to-have
AI-enabled documentation workflow advocacy
Customer-outcome mindset
Information design skills
Cross-functional partnership abilities
Continuous improvement measurement
Key Requirements
Associate or bachelor's degree required
Valid unrestricted US work authorization required
Not eligible for Colorado, California, DC, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, or Washington
Work Rights
Must have valid and unrestricted US work authorization