Gbs Operations Supervisor

UPS

Ph
Monitoring day-to-day operations
Analyzing production and quality
Coaching administrative staff
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.

Skills & Requirements

Must-have

  • monitoring day-to-day operations
  • analyzing production and quality
  • coaching administrative staff
  • handling escalated customer calls
  • supervising operations for customer experience

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • cultivate your skills

Key Requirements

  • Bachelor’s Degree or International equivalent
  • Experience managing customer relationships
  • Experience supervising others
  • Experience using Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter