InvoiceCloud is an award-winning fintech leader recognized for reducing digital exclusion and restoring simplicity to bill payments
Job Summary
InvoiceCloud is an award-winning fintech leader recognized for reducing digital exclusion and restoring simplicity to bill payments.
The Payer Support Manager will lead a high-performing team in Hyderabad to manage payer-facing support across phone and ticket channels.
This role requires a strong leader who can use data to drive decisions, coach frontline staff, and partner with global stakeholders to improve the customer experience.
Matching Summary
InvoiceCloud is an award-winning fintech leader recognized for reducing digital exclusion and restoring simplicity to bill payments.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
6-8 years customer support experience
2+ years people management experience
Manage phone and ticket-based operations
Strong knowledge of SLA AHT CSAT metrics
Experience working cross-functionally with teams
Nice-to-have
Experience in fintech payments or SaaS
Leading support teams from Hyderabad office
Experience with CRM and workforce tools
Supporting US-based customers or hours
Root-cause analysis and escalation management
Key Requirements
Bachelor's degree or equivalent professional experience