Ksa Country Field Service Lead

Otis Elevator Company Saudi Arabia Ltd

Jeddah, Saudi Arabia
**
Field operations management
Technical support processes
Escalation management leadership
** Otis Elevator Company is seeking a KSA Country Field Service Lead to oversee field operations in Saudi Arabia, focusing on technical support, performance management, and team leadership. The role requires a strong technical background, leadership skills, and the ability to coordinate with multiple stakeholders to meet operational and financial goals. **

Job Summary

  • The Country Field Service Lead is responsible for overseeing and driving the performance of Field Operations within Saudi Arabia.
  • This role requires defining escalation management processes and leading the Service Operation Center structure to ensure rapid issue resolution.
  • Otis offers a diverse, global team environment with opportunities for training, leadership development, and an Employee Scholar Program.

Matching Summary

Match Score: 75

** Otis Elevator Company is seeking a KSA Country Field Service Lead to oversee field operations in Saudi Arabia, focusing on technical support, performance management, and team leadership. The role requires a strong technical background, leadership skills, and the ability to coordinate with multiple stakeholders to meet operational and financial goals. **

Skills & Requirements

Must-have

  • Field Operations management
  • Technical support processes
  • Escalation management leadership
  • Field engineering team supervision
  • Operational KPI achievement

Nice-to-have

  • Cross-functional collaboration skills
  • Strong analytical problem-solving
  • Regional stakeholder coordination
  • Performance measurement planning

Key Requirements

  • Bachelor's Degree in Engineering (Electrical, Mechanical, Industrial)
  • Minimum 7–10 years experience in Field Operations or Technical Support
  • Fluent English spoken and written
  • Proven leadership experience managing technical teams

Work Rights

Not specified

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