Customer Service Representative - Aborn Pet Hospital

Boston Street Animal Hospital

Base: $20-25; bonus/equity: performance bonuses av...
Not specified
At least one-year experience in a veterinary hospital setting
Ability to stay on task for 8-10 hours per day
Excellent interpersonal communication skills with empathy
Aborn Pet Hospital is seeking enthusiastic Customer Service Representatives (CSRs) who are passionate about animals and providing excellent customer service. The role involves managing phone communications, scheduling appointments, and providing support to clients and staff in a veterinary setting, with a preference for candidates with prior veterinary experience

Job Summary

  • The Customer Service Representative is responsible for answering phones, scheduling appointments, admitting patients, and processing payments while maintaining outstanding client service.
  • Candidates must possess at least one year of experience in a veterinary setting and demonstrate the ability to empathize with clients during emotional or emergency situations.
  • Full-time employees receive a comprehensive benefits package including 401k matching, medical/vision/dental insurance, paid time off, and veterinary service discounts.

Matching Summary

Match Score: 85

Aborn Pet Hospital is seeking enthusiastic Customer Service Representatives (CSRs) who are passionate about animals and providing excellent customer service. The role involves managing phone communications, scheduling appointments, and providing support to clients and staff in a veterinary setting, with a preference for candidates with prior veterinary experience.

Salary

Base: $20-25; Bonus/Equity: Performance bonuses available; Benefits: 401k match, medical, vision, dental, life insurance, HSA, PTO

Skills & Requirements

Must-have

  • At least one-year experience in a veterinary hospital setting
  • Ability to stay on task for 8-10 hours per day
  • Excellent interpersonal communication skills with empathy
  • Ability to lift objects weighing up to 40 pounds
  • Strong customer service background

Nice-to-have

  • Experience using an electronic medical record system
  • Exceptional can-do friendly personality
  • Desire to learn and develop other team members
  • Willingness to adapt to change and assist in other areas
  • Knowledge of veterinary medical terminology

Key Requirements

  • HS Diploma or educational equivalent
  • One year recent experience in a veterinary hospital setting
  • Ability to work full-time or part-time schedule

Work Rights

Not specified

Tailored Resume

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