Vehicle Replacement Specialist

Solera

Canada
Fully remote
Bilingual english and french fluency required
1-2 years customer service experience
Strong mathematical aptitude for calculations
The role serves as the primary point of contact for insurance clients requesting vehicle replacement reports for total loss claims

Job Summary

  • The role serves as the primary point of contact for insurance clients requesting vehicle replacement reports for total loss claims.
  • Agents are responsible for producing accurate vehicle replacement reports using online research, internal systems, and outbound calls to dealerships.
  • This is a virtual position requiring flexibility to work shifts and weekends while maintaining strict confidentiality and compliance procedures.

Matching Summary

The role serves as the primary point of contact for insurance clients requesting vehicle replacement reports for total loss claims.

Skills & Requirements

Must-have

  • Bilingual English and French fluency required
  • 1-2 years customer service experience
  • Strong mathematical aptitude for calculations
  • Proficiency in Windows OS and Microsoft Office
  • Ability to work remote shifts and weekends

Nice-to-have

  • College degree preferred over high school diploma
  • Analytical and detail-oriented mindset
  • Persuasive communication with dealership partners
  • Experience with total loss claim functions
  • Commitment to ongoing professional training

Key Requirements

  • High School diploma or GED required
  • Bilingual fluency in French and English mandatory
  • 1–2 years of customer service experience required
  • Proficiency in SharePoint and mobile applications
  • Remote work eligibility within Canada

Work Rights

Not specified

Tailored Resume

Cover Letter