Connect And Assure Specialist

377

Shift rotation (7:00 am to 7:00 pm)
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer order management
The Connect And Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital infrastructure while providing business customers with technical support and case management. The role requires strong telecommunications knowledge and excellent communication skills to ensure a positive customer experience

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure timely outcomes and a strong customer experience.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • The position offers equal employment opportunities, great training, and true flexible working arrangements as part of building Australia's future digital infrastructure.

Matching Summary

Match Score: 85

The Connect And Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital infrastructure while providing business customers with technical support and case management. The role requires strong telecommunications knowledge and excellent communication skills to ensure a positive customer experience.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer order management
  • Incident resolution and case ownership
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Operational process improvement mindset
  • Flexible working arrangements experience
  • Strong organizational skills
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter