Technical Support Specialist ( Streaming & Saas )

bitkernel

São Paulo, Brazil
Hybrid
Technical streaming issue troubleshooting
Translate client needs to dev team
Jira system operation
Manage the platform support lifecycle by troubleshooting and solving technical streaming issues for B2B clients

Job Summary

  • Manage the platform support lifecycle by troubleshooting and solving technical streaming issues for B2B clients.
  • Bridge the communication gap by translating client needs and technical problems into clear, actionable requirements for the Dev team.
  • Collaborate globally with technical teams in the US and China to resolve high-level infrastructure queries.

Matching Summary

Manage the platform support lifecycle by troubleshooting and solving technical streaming issues for B2B clients.

Skills & Requirements

Must-have

  • Technical streaming issue troubleshooting
  • Translate client needs to Dev team
  • JIRA system operation
  • Proactive ticket follow-up and grouping
  • Client education on platform features
  • English and Portuguese fluency

Nice-to-have

  • Understanding of code logic
  • Basic UX/UI awareness
  • Experience with multicultural teams

Key Requirements

  • Bachelor's degree in Systems Engineering, Telecommunications, or related fields
  • Technical background in Streaming environments
  • Hands-on experience using JIRA
  • Ability to work from office twice a week
  • Availability for occasional international travel

Work Rights

Not specified

Tailored Resume

Cover Letter