Operations Chargeback Head

Maya Philippines

Philippines
On-site
5 years card operations experience
Knowledge of visa mastercard jcb amex rules
Dispute resolution and chargeback management
Maya Philippines is seeking an Operations Chargeback Head to oversee back-office processes for their Issuing and Acquiring businesses, focusing on dispute resolution and chargebacks. The ideal candidate will have extensive experience in chargeback operations and a strong understanding of credit card rules, alongside leadership and analytical skills

Job Summary

  • This role involves overseeing daily operations for dispute resolution and chargebacks across all payment schemes to ensure compliance with service level agreements.
  • The successful candidate will lead a high-performing team while driving chargeback recovery performance to at least 95%.
  • You will identify opportunities for cost reduction through process improvements and automation while representing the team in operational requirement gatherings.

Matching Summary

Match Score: 85

Maya Philippines is seeking an Operations Chargeback Head to oversee back-office processes for their Issuing and Acquiring businesses, focusing on dispute resolution and chargebacks. The ideal candidate will have extensive experience in chargeback operations and a strong understanding of credit card rules, alongside leadership and analytical skills.

Skills & Requirements

Must-have

  • 5 years card operations experience
  • Knowledge of Visa Mastercard JCB Amex rules
  • Dispute resolution and chargeback management

Nice-to-have

  • Process improvement and automation skills
  • Strong analytical and detail-oriented mindset
  • Ability to work with minimal supervision

Key Requirements

  • Bachelor's degree in Business course
  • Minimum 5 years experience in chargeback operations
  • Strong knowledge of major credit card scheme rules

Work Rights

Not specified

Tailored Resume

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