Implementation Lead – Operations

077

Mexico City, Mexico
Not specified; not specified; comprehensive benefi...
Primarily in-office
Cross-functional program leadership
Sla-driven operational environment
Vendor performance management
AIG is seeking an Implementation Lead for Operations in Mexico City, responsible for driving operational transformations and executing strategic initiatives. The ideal candidate will possess strong leadership skills, experience in managing cross-functional programs, and an ownership mindset to deliver measurable results

Job Summary

  • This role sits at the center of Operations transformation, partnering with senior leaders to turn strategic priorities into actionable initiatives.
  • The position requires leading complex, cross-functional programs spanning multiple operational areas including CPS, Collections, and Call Centers.
  • AIG offers a comprehensive Total Rewards Program including health care, savings, financial protection, and professional development opportunities.

Matching Summary

Match Score: 85

AIG is seeking an Implementation Lead for Operations in Mexico City, responsible for driving operational transformations and executing strategic initiatives. The ideal candidate will possess strong leadership skills, experience in managing cross-functional programs, and an ownership mindset to deliver measurable results.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Cross-functional program leadership
  • SLA-driven operational environment
  • Vendor performance management
  • Outsourcing and BPO transitions
  • Data-driven decision making

Nice-to-have

  • Executive communication skills
  • Change management experience
  • Process standardization expertise
  • High-volume environment resilience
  • Stakeholder alignment capabilities

Key Requirements

  • Strong ownership mindset
  • Structured analytical thinking
  • Influencing without formal authority
  • Results-oriented execution

Work Rights

Not specified

Tailored Resume

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