Myit Experience Specialist

580

Melbourne, Victoria, Australia
Not specified; not specified; benefits include 18 ...
Strong customer service skills
Experience with itil and sla-driven environments
Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will support onboarding and offboarding processes while managing devices, consumables, and capturing user feedback.
  • This is a 9-month fixed-term opportunity based in Melbourne offering equal employment and great training.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA-driven environments
  • Broad technical capability across Microsoft and Apple technologies
  • Proficiency in Active Directory and Office 365
  • Knowledge of networking, telephony, hardware, and mobile devices

Nice-to-have

  • Ability to navigate sensitive issues with diplomacy
  • Experience in experience analytics and trend analysis
  • Commitment to inclusive and flexible workplace culture
  • Professional and empathetic handling of interactions

Key Requirements

  • Full working rights in Australia required
  • Relevant IT qualifications required
  • Adherence to nbn policies and safe work practices

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter