The role involves implementing process improvement plans under guidance while driving the improvement of existing processes and escalating issues as needed
Job Summary
The role involves implementing process improvement plans under guidance while driving the improvement of existing processes and escalating issues as needed.
Candidates must manage contact center operations, oversee daily staffing plans, and analyze key performance metrics to ensure service levels are met.
The position requires fostering a culture of belonging where associates feel seen and connected through respect for individual differences and collaboration.
Matching Summary
The role involves implementing process improvement plans under guidance while driving the improvement of existing processes and escalating issues as needed.
Skills & Requirements
Must-have
1 year retail or contact center experience
Customer service practices and SOPs
Process improvement techniques
Ticketing system and escalation matrices
Data analytics and visualization tools
Team goal setting and performance coaching
Nice-to-have
Supervisory experience preferred
Growth mindset and curiosity
Respect for individual differences
Integrity and ethical standards
Omnichannel customer perspective
Continuous improvement mindset
Key Requirements
1 year's experience in retail or contact center operations