Customer Service Representatives - Start Date 15th June 2026

Capita

Sheffield, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
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Proven call centre experience
High-volume inbound calls handling
Excellent telephone manner with empathy
** Capita Pension Solutions is seeking Customer Service Representatives to join their Sheffield team starting on June 15, 2026. The role involves handling high volumes of inbound calls related to pension inquiries, requiring excellent customer service skills and call center experience. **

Job Summary

  • The role involves taking a high volume of inbound calls from pension members and their beneficiaries regarding various enquiries.
  • Candidates will receive comprehensive training to handle queries efficiently within agreed service levels in a supportive team environment.
  • The position offers a starting salary of £25,155 per annum along with 23 days' holiday rising to 27 and company-matched pension.

Matching Summary

Match Score: 75

** Capita Pension Solutions is seeking Customer Service Representatives to join their Sheffield team starting on June 15, 2026. The role involves handling high volumes of inbound calls related to pension inquiries, requiring excellent customer service skills and call center experience. **

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23-27 days holiday; Company matched pension; Life assurance; 15 weeks paid maternity leave

Skills & Requirements

Must-have

  • Proven call centre experience
  • High-volume inbound calls handling
  • Excellent telephone manner with empathy
  • Strong attention to detail
  • Ability to prioritize workload

Nice-to-have

  • Knowledge of pensions sector
  • Experience using AWS Amazon Connect
  • Passion for customer service
  • Initiative in fast-paced environment

Key Requirements

  • Enhanced security clearance required
  • Lived in UK for past five consecutive years
  • Proof of right to work checks mandatory

Work Rights

Must have lived in the UK for the past five consecutive years

Tailored Resume

Cover Letter