Administration Team Leader

RMB

Manage retentions team
Achieve retention targets
Handle customer cancellations
The Retentions Team Leader at FNB Life will be responsible for managing and leading a dynamic team focused on retaining customers who have expressed intent to cancel their life insurance policies, have lapsed their policies, or are in default of premium payments

Job Summary

  • The Retentions Team Leader at FNB Life will be responsible for managing and leading a dynamic team focused on retaining customers who have expressed intent to cancel their life insurance policies, have lapsed their policies, or are in default of premium payments.
  • The role requires proactive management of both inbound and outbound retention activities, implementation of effective objection handling strategies, and continuous improvement of retention outcomes in line with FNB Life’s commitment to customer value and sustainable business growth.
  • All appointments will be made in line with FirstRand Group’s Employment Equity plan.

Matching Summary

The Retentions Team Leader at FNB Life will be responsible for managing and leading a dynamic team focused on retaining customers who have expressed intent to cancel their life insurance policies, have lapsed their policies, or are in default of premium payments.

Skills & Requirements

Must-have

  • Manage retentions team
  • Achieve retention targets
  • Handle customer cancellations
  • Develop objection handling strategies
  • Analyse retention data
  • Ensure regulatory compliance

Nice-to-have

  • Customer value focus
  • Sustainable business growth
  • Seamless customer experience
  • Improve customer loyalty

Key Requirements

  • Matric (Grade 12) required
  • 3-5 years experience in insurance contact centre
  • 2-3 years in supervisory role
  • Tertiary qualification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter