Service Engineering Manager

Retirementvalet

Lansdale, PA, United States
On-site
Dcs service engineers leadership
Customer service performance
Preventive and corrective maintenance
Retirementvalet is seeking a Service Engineering Manager in Lansdale, PA, to lead a team of service engineers in the automation sector. The role involves managing service commitments, customer interactions, and team development while ensuring high customer satisfaction and efficiency

Job Summary

  • Lead, coach, and develop a team of DCS service engineers, fostering a culture of safety, technical excellence, accountability, and customer focus.
  • Manage workload planning, resource allocation, and skills development to meet service commitments.
  • Ensure profitable and efficient delivery of services while maintaining high customer satisfaction.

Matching Summary

Match Score: 85

Retirementvalet is seeking a Service Engineering Manager in Lansdale, PA, to lead a team of service engineers in the automation sector. The role involves managing service commitments, customer interactions, and team development while ensuring high customer satisfaction and efficiency.

Skills & Requirements

Must-have

  • DCS service engineers leadership
  • customer service performance
  • preventive and corrective maintenance
  • service agreement development
  • service budget management

Nice-to-have

  • continuous investment in skills
  • fast-paced and dynamic setting
  • teamwork and collaboration

Key Requirements

  • Bachelor’s degree in Engineering
  • 7+ years of experience with DCS, PLC/SCADA, or industrial automation systems
  • 3+ years of experience leading engineering or technical service teams
  • Valid driver’s license and ability to travel up to 20%
  • Responsiveness to after-hours customer inquiries

Work Rights

Not specified

Tailored Resume

Cover Letter