Director Of Premium Services

ASM Global

Grand Rapids, MI, US
Competitive salary; not specified; medical, dental...
On site
8-10 years premium hospitality experience
Manage catering, suites, clubs, and vip services
Oversee food and beverage operations and budgets
ASM Global is seeking a Director of Premium Services in Grand Rapids, MI, to manage and enhance premium hospitality experiences within their food and beverage operations. The ideal candidate will have substantial experience in premium hospitality and a strong ability to lead teams and manage client relationships

Job Summary

  • This role leads the overall premium hospitality strategy for catering, suites, clubs, restaurants, and VIP spaces to deliver elevated experiences.
  • The position requires managing relationships with high-value clients including suite holders, club members, and VIP guests throughout the event lifecycle.
  • Candidates will serve as Manager on Duty on a rotating basis, maintaining full operational responsibility for safety, service delivery, and staff during assigned events.

Matching Summary

Match Score: 85

ASM Global is seeking a Director of Premium Services in Grand Rapids, MI, to manage and enhance premium hospitality experiences within their food and beverage operations. The ideal candidate will have substantial experience in premium hospitality and a strong ability to lead teams and manage client relationships.

Salary

Competitive salary; Not specified; Medical, dental, vision, life, disability insurance, paid vacation, 401k plan

Skills & Requirements

Must-have

  • 8-10 years premium hospitality experience
  • Manage catering, suites, clubs, and VIP services
  • Oversee food and beverage operations and budgets
  • Drive sales, renewals, and upselling opportunities
  • Train and develop premium services staff

Nice-to-have

  • Experience in sports or luxury hospitality environments
  • Strong organizational and problem-solving skills
  • Ability to work under pressure in fast-paced events
  • Flexible and solution-oriented leadership style

Key Requirements

  • 8-10 years progressive experience in premium hospitality
  • Proven leadership managing high-touch client services
  • Experience with budgeting and labor management

Work Rights

Not specified

Tailored Resume

Cover Letter