Technical Data Customer Support Operations - Fleet Management (m/f)

AIRBUS SAS

Blagnac, France
Base: attractive salary; bonus/equity: agreements ...
Customer support for technical data
Knowledge of aircraft systems
Customer relationship management
This position balances operational, customer support, and team project contribution activities within Airbus Customer Services Technical Data department

Job Summary

  • This position balances operational, customer support, and team project contribution activities within Airbus Customer Services Technical Data department.
  • Airbus offers attractive salary, profit sharing schemes, employee savings plan, and stock purchase options along with wellbeing, health, and individual development benefits.
  • The role involves analyzing and answering customer queries, promoting solutions, ensuring customer satisfaction, and contributing to continuous process improvement and policy updates.

Matching Summary

This position balances operational, customer support, and team project contribution activities within Airbus Customer Services Technical Data department.

Salary

Base: Attractive salary; Bonus/Equity: Agreements on success and profit sharing schemes; Benefits: Employee savings plan and stock purchase plan, complementary health insurance, wellbeing services

Skills & Requirements

Must-have

  • Customer support for Technical Data
  • Knowledge of Aircraft systems
  • Customer relationship management
  • Process adherence and subcontractor management
  • English negotiation level C1

Nice-to-have

  • Proactive and autonomous working style
  • Good coordination and relational skills
  • Experience with subcontractors
  • Team spirit and initiative
  • Flexible working arrangements

Key Requirements

  • At least a Bachelor’s degree
  • Professional experience in aeronautical industry
  • Customer needs understanding
  • Good knowledge of airline operations
  • English negotiation level C1

Work Rights

Not specified

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