Banamex - Ops Support Specialist - C05 - CIUDAD DE MEXICO
Citigroup
Ciudad De Mexico, Mexico
Hybrid
2-4 years relevant experience
Proficient in microsoft office excel access
Comprehensive knowledge of dispute process
The Ops Support Specialist position at Citigroup in Ciudad de Mexico is an entry-level role focused on providing operations support services, including customer inquiry resolution and documentation management. The ideal candidate will have 2-4 years of relevant experience, proficiency in Microsoft Office, and strong analytical skills
Job Summary
This entry-level Ops Support Specialist role provides day-to-day operations support including record maintenance, account opening, and serving as a liaison between operations staff and clients.
The position requires resolving customer inquiries, supervising escalated issues, and ensuring compliance with strict laws and regulations governing telesales and financial entries.
Candidates must demonstrate analytical skills, proficiency in Microsoft Office tools like Excel and Access, and the ability to work occasional weekends for Pega releases and COB testing.
Matching Summary
Match Score: 75
The Ops Support Specialist position at Citigroup in Ciudad de Mexico is an entry-level role focused on providing operations support services, including customer inquiry resolution and documentation management. The ideal candidate will have 2-4 years of relevant experience, proficiency in Microsoft Office, and strong analytical skills.
Skills & Requirements
Must-have
2-4 years relevant experience
Proficient in Microsoft Office Excel Access
Comprehensive knowledge of Dispute process
Ability to work unsupervised with problem solving
Working knowledge of Pega or G36 functionality
Nice-to-have
Experience communicating with Administradoras
Knowledge of Afore system and handling
Experience with Trust Receipts creation
Agility for communicating ideas clearly
Participation in Lean process improvement projects