Customer Services Manager

DSI Underground

Bromsgrove, United Kingdom
Not specified; not specified; competitive benefits...
Hybrid
Proven experience managing customer service teams
Experience with sap or equivalent crm systems
Knowledge of trade compliance and customs procedures
DSI Underground is seeking a Customer Services Manager based in Bromsgrove, UK, to lead its Internal Sales team and enhance customer experience while achieving sales targets. The ideal candidate will have a strong background in customer service management within a sales environment, along with experience in technical sales and project management

Job Summary

  • This position supports overall Sales Targets by managing the Internal Sales team to enhance customer experience and the Walter brand.
  • The role requires planning, directing, and monitoring daily activities to ensure efficient workflow and high-quality customer interactions.
  • Walter offers competitive benefits including a Company Bonus Scheme, Group Income Protection, Pension Scheme, and private medical insurance.

Matching Summary

Match Score: 85

DSI Underground is seeking a Customer Services Manager based in Bromsgrove, UK, to lead its Internal Sales team and enhance customer experience while achieving sales targets. The ideal candidate will have a strong background in customer service management within a sales environment, along with experience in technical sales and project management.

Salary

Not specified; Not specified; Competitive benefits including Company Bonus Scheme, Pension Scheme, Private Medical Insurance, and Company Cars

Skills & Requirements

Must-have

  • Proven experience managing customer service teams
  • Experience with SAP or equivalent CRM systems
  • Knowledge of trade compliance and customs procedures
  • Strong analytical skills for profit and loss calculations
  • Expertise in performance management and team development

Nice-to-have

  • Knowledge of metal cutting and production technology
  • Experience with continuous improvement projects
  • Familiarity with environmental stewardship requirements
  • Technical presentation skills
  • Experience with NDA documentation editing

Key Requirements

  • Eligibility to work in the UK or valid permit required
  • Experience in engineering sales environment
  • Proficiency in MS Office365 and spreadsheet manipulation

Work Rights

Must be eligible to work in the UK or hold a valid permit

Tailored Resume

Cover Letter