Customer Service Specialist

Higoodday

Not specified
Customer order execution
Master demand plan maintenance
Price list maintenance in oracle
Higoodday is seeking a Customer Service Specialist responsible for coordinating and executing operational support related to customer orders. The ideal candidate should have 2 to 5 years of customer service experience, strong analytical skills, and proficiency in Microsoft Office, with a preference for knowledge in Oracle

Job Summary

  • The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values.
  • The role involves coordinating and executing operational support for all customer order-related processes, acting as the first point of contact for investigations.
  • Key responsibilities include creating and expediting sales orders, coordinating the Master Demand Plan, reconciling inventory forecasts, and managing price lists.

Matching Summary

Match Score: 75

Higoodday is seeking a Customer Service Specialist responsible for coordinating and executing operational support related to customer orders. The ideal candidate should have 2 to 5 years of customer service experience, strong analytical skills, and proficiency in Microsoft Office, with a preference for knowledge in Oracle.

Skills & Requirements

Must-have

  • Customer order execution
  • Master Demand Plan maintenance
  • Price list maintenance in Oracle
  • Invoice and collection issue resolution
  • Customer quote and price support
  • Material return coordination
  • Progress monitoring from contact to resolution
  • Reporting for clients, sales, marketing, and operations

Nice-to-have

  • Respectful interaction
  • Open and honest communication
  • Doing the right things
  • Understanding production environments
  • Maintaining communication channels
  • Teamwork
  • Proactive approach
  • Effective communicator
  • Problem-solving skills
  • Detail-oriented
  • Leadership
  • Decision-making ability

Key Requirements

  • 2-5 years of experience in customer service and/or manufacturing
  • Experience in data analysis, sales, and forecasting
  • Advanced English level
  • Ability to read and interpret contracts and specification sheets

Work Rights

Not specified

Tailored Resume

Cover Letter