Excellent communication in spanish portuguese english
Understanding of insurance products and regulations
AIG Group is seeking a Complaints and Disputes Officer for its operations in Spain and Portugal. The role focuses on managing dispute resolution processes, ensuring fair outcomes for customers, and contributing to operational improvements within the organization
Job Summary
This role offers the opportunity to manage dispute resolution processes in Spain and Portugal while ensuring fair outcomes for customers.
The successful candidate will engage directly with local regulators, arbitrators, and internal stakeholders to resolve complaints effectively.
AIG provides a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.
Matching Summary
Match Score: 85
AIG Group is seeking a Complaints and Disputes Officer for its operations in Spain and Portugal. The role focuses on managing dispute resolution processes, ensuring fair outcomes for customers, and contributing to operational improvements within the organization.
Skills & Requirements
Must-have
Strong dispute resolution experience
Excellent communication in Spanish Portuguese English
Understanding of insurance products and regulations
Ability to manage complex matters confidently
Strong computer and multiple systems literacy
Nice-to-have
Experience with arbitration services
Process improvement mindset
Negotiation and problem-solving skills
Customer-centric approach to service excellence
Key Requirements
Industry experience preferably within insurance
Working understanding of complaint handling regulatory requirements