Contact Center Representative

GFL Environmental

Houston, United States
Customer service via phone, email, live chat
Address billing inquiries and service issues
Utilize customer service database
Assist customers via phone, email, or live chat regarding new account set up, billing inquiries, services, general information and more while adhering to Company policies and procedures

Job Summary

  • Assist customers via phone, email, or live chat regarding new account set up, billing inquiries, services, general information and more while adhering to Company policies and procedures.
  • GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service.
  • Offers 15 days of paid time off, 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage, 401(k) with an employer match, and paid holidays.

Matching Summary

Assist customers via phone, email, or live chat regarding new account set up, billing inquiries, services, general information and more while adhering to Company policies and procedures.

Skills & Requirements

Must-have

  • Customer service via phone, email, live chat
  • Address billing inquiries and service issues
  • Utilize customer service database
  • Achieve key performance metrics
  • Work in a fast-paced team environment

Nice-to-have

  • Persuasive retention skills
  • Proactively quote pricing and sell
  • Invest in people and growth opportunities
  • Contribute to sustainable solutions

Key Requirements

  • High school diploma or GED
  • One (1) or more years of relevant work experience
  • Microsoft Office experience
  • Valid work authorization

Work Rights

Valid work authorization required

Tailored Resume

Cover Letter