Job Summary

• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 annually (CA, NY, select cities); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 3+ years relevant industry expertise
• 3-4 years supporting Sales Cloud and Service Cloud
• Sales Cloud Consultant certification
• Service Cloud Consultant certification
• Office-flexible, minimum 3 days in-office per week

Work Rights