4+ years customer-facing technical support experience
Saas implementation and data mapping expertise
Fluent english communication skills
This role serves as the primary technical bridge between the Skywise Core digital ecosystem and airline customers to ensure operational excellence
Job Summary
This role serves as the primary technical bridge between the Skywise Core digital ecosystem and airline customers to ensure operational excellence.
The representative leads the technical deployment of Skywise Core, including data on-boarding, workflow scoping, and validating data quality for partners.
Acting as the Voice of the Customer, the incumbent synthesizes regional feedback to influence the future product roadmap and identify opportunities for upgrades.
Matching Summary
This role serves as the primary technical bridge between the Skywise Core digital ecosystem and airline customers to ensure operational excellence.
Skills & Requirements
Must-have
4+ years customer-facing technical support experience
SaaS implementation and data mapping expertise
Fluent English communication skills
Bachelor's or Master's degree in Engineering or IT
Nice-to-have
Understanding of airline maintenance and flight operations
Familiarity with Big Data, AI, and database technologies
Experience with predictive insights and digital twin technology
Proactive problem-solving during operational disruptions
Key Requirements
4+ years professional experience in technical support or implementation
Degree in Engineering, Computer Science, IT, or equivalent
Aviation knowledge in maintenance, engineering, or flight operations