EōS Fitness is seeking a Member Experience Manager in Mesa, AZ, who will focus on enhancing the customer experience by managing member relations and supporting front desk staff. The role requires strong leadership, exceptional communication skills, and a background in customer service, particularly in the fitness or hospitality industries
Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
This role involves addressing member concerns, resolving billing issues, responding to feedback, and partnering with department managers to train front desk staff and ensure facility upkeep.
Benefits include a collaborative team, management support for professional development, free membership, discounted services, and comprehensive health benefits.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager in Mesa, AZ, who will focus on enhancing the customer experience by managing member relations and supporting front desk staff. The role requires strong leadership, exceptional communication skills, and a background in customer service, particularly in the fitness or hospitality industries.
Salary
$18.50 - $20.50 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
Facility cleanliness and maintenance support
Online reputation management
Nice-to-have
Optimistic and fun work environment
Team player and fight hard to win attitude
Inspiring leadership and culture upholding
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication, problem-solving, and interpersonal skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software and Microsoft Office Suite
Knowledge of fitness industry operations
Must pass background check
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days